How Can We Help?

Below are services provided by Security Matters help desk. Please feel free to approach us and check with us if your needs are not listed here. We might still be able to assist you.

Risk Assessment and Training

• Digital Security Support

Be it a one-to-one digital security consultation to developing a security policy for your organization, our team is ready to help.

• Capacity Building

You may schedule digital security and protection workshops, courses, consultations, hands-on training, and other capacity-building activities for you and/or your organization here.

Cyber Threats

• Online Threat of Violence/Harassment

We provide guidance and best practices in dealing with online harassment. We can also work with the victim to report and disable the abuser’s account.  

• Phishing Attack

We can help to spot phishing emails and check your attachments. If you are a victim of a phishing attack, we can assist with the remediation strategies and safeguard against future attacks. 

• Malware Attack

We provide guidance, best practices, and software recommendations against malware. If you are a victim of a malware attack, we can assist with the remediation strategies and safeguard against future attacks. 

• Phone Surveillance

Besides providing best practices on how to make your mobile devices more secure, our team can also help to identify if your phone is tapped and what to do if your phone is tapped. 

• DDoS Attack

We can help implement solutions to protect your website from distributed denial-of-service (DDoS) attacks. If you or your organization is a victim of a DDoS attack, we can assist in containing it together with Security Matters’ partners.

• Online Meetings Hacked/Harassed

We provide strategies and software recommendations for a safer video conferencing environment. 

Digital Devices

• General Digital Security-Related Issues

We provide guidelines and best practices on how to make your digital devices more secure. 

Network

• Internet/Website blockage

We provide information about tools available to circumvent internet censorship. We also help to diagnose if the problem is caused by malicious techniques. 

• Website Hacked/Malfunctioning

We offer assistance and step-by-step guidelines on what to do if your website has been hacked. We can also work with you or your organization on steps necessary to recover your website and strategies to safeguard your website from future attacks.

• Network Shutdown

We help to diagnose if the network shutdown is caused by malicious acts.  We also provide guidance and software recommendations to get you ready in the case of a network shutdown.

• Online Surveillance or Censorship

We provide guidance, best practices, and software recommendations on how to deal with surveillance technology and methodology to avoid censorship and online surveillance.

Physical Security for Digital Devices

• Confiscated Devices Computers/Phone

If your devices were confiscated by the authorities, we provide strategies and step-by-step guidance on what you should do to preserve evidence and regain control of your accounts and data.

• Theft of Devices/Information

If your devices were stolen, we provide strategies and step-by-step guidance on what you should do to increase the chances of regaining control of your devices, accounts, and data. 

• Office/Home Break-in/Raid

We provide best practices, guidelines on office security, and strategies in the event of a raid. We can also help to create your personal or organizational security plan, preparing you to face the situation of lost devices and raids, minimizing these impacts to you and your organization. 

• Physical Surveillance

We help to analyze if you are under surveillance. We also provide strategies and guidance on what you should do in the event of physical surveillance. 

User Account Related

• Email/Messenger/Account Hacked

We will work together with you or your organization to investigate why the account has been hacked and provide the necessary assistance to help recover the account.

• Compromised/Blocked/Banned Social Network Account(s)

In the case of account(s) being compromised, block, or banned, we will work together with you or your organization to investigate why it happened and provide the necessary assistance to help recover the account.

• Social Media/Website Trolling

We provide guidance and best practices in dealing with online harassment. We can also work with the victim to report and disable the abuser’s social media account.  

• Social Network Security

We provide guidance, best practices, and software recommendations to make your social media platforms and social networking safer.